UWH.co.nz isnt a big shop like Amazon, and we post orders as often as we can in between our normal jobs. If its really urgent send us an email when you order and we will do our best to get yours posted as soon as we can. Also, if there is something you are looking for and we dont have it let us know and we can probably find it for you.
We use New Zealand Post Couriers for all our shipping. They are good, it doesn't take too long and everything is tracked. When we post your order you should receive an email with your tracking number. You can track your order at NZ Post Tracking. For New Zealand orders it usually takes 3 - 4 days and internationally around 10 days (from date of postage).
Pick up from shop
If you live in Auckland you can pick your order up from us instead of having it posted. If you would like to do this then please select the 'Pick up from shop' option when checking out. You can pick it up for us from our workshop in Titirangi, or you can pick it up from us at Underwater Hockey at Manurewa Pool on Thursday nights. Please put a note on your order about when you would like to pick it up.
Unfortunately New Zealand is as far away from the rest of the world as you can get and shipping to Europe, Asia and the Americas is quite expensive, especially for small orders. It may be good to get together with your friends and place a larger order. When your package arrives you will probably have to pay duties or taxes and you should make sure you know how much this costs and what you need to do to collect your order. Once your order lands in your country there isn't much we can do. If your order is taking a long time please let us know. Sometimes countries need more information or documentation that we didnt know about when we posted your parcel.